Returns & Exchanges

We want you to love your Mint Velvet purchase, but if something isn't quite right, you can return your items within 28 days of receipt for a full refund or exchange. Please ensure all items are returned in their original condition with tags still attached.

Return Process

• 1.
  Register Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Choose Your Method

  Select your preferred return carrier from our available options, including local drop-off points or scheduled home collections.

• 3.
  Pack and Label

  Carefully package your items in their original packaging and download your pre-paid return label or generate a QR code for paperless drop-off.

• 4.
  Receive Your Refund

  Once our warehouse team has inspected your return, we will process your refund to the original payment method within 10 working days.