Returns & Exchanges
We want you to love your Mint Velvet purchase, but if something isn't quite right, you can return your items within 28 days of receipt for a full refund or exchange. Please ensure all items are returned in their original condition with tags still attached.
Return Process
- 1.Register Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Choose Your Method
Select your preferred return carrier from our available options, including local drop-off points or scheduled home collections.
- 3.Pack and Label
Carefully package your items in their original packaging and download your pre-paid return label or generate a QR code for paperless drop-off.
- 4.Receive Your Refund
Once our warehouse team has inspected your return, we will process your refund to the original payment method within 10 working days.